Viva Creations’ privacy policy applies for personal information. We collect information’s from our customers through Facebook messenger inbox/checkbox, conversations, our website (WWW.Viva Creationsbd.com) and at store in Gulshan 1, Dhaka, Bangladesh. The policy outlines the information we collect about customers; how we use, disclose and otherwise manage this information; and the choices you have to restrict our usage of this information. Ensuring the privacy of your personal information is important to us.

The way Viva Creations collect the information:

Viva Creations collect personal information when you:

• Purchase, order, return or exchange products or any services
• Send or purchase a gift card
• Participate in our promotions
• Contact us with a comment, question or complaint

The basic Information collected during shop:

You do not have to provide us with any personal information when you make cash purchases at our stores. However, if you use a credit or debit card for your purchases we will collect your card-related information and your signature in order to process your payment. We may also collect your suggestions, complaints or enquiries through emails or complaint/suggestion forms.

Viva Creations collect information through webpage:

By www.vivacreationsbd.com /contact us we collect the information about you.

Registered shoppers – We store basic information and purchase history of a registered member in order to provide them better experiences of shopping with us.

Guest shopper – We may collect personal information, such as name, email address and/or mobile number of a guest shopper . We use this information to communicate with guest shoppers to provide them with news about special offers.

Customer service department collect information’s you shared:

You may be asked for information that identifies you, such as your name, address and telephone number when you contact our customer service representatives with a question, feedback or comments. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We may also use your feedback, suggestions and comments to improve our products, website and services.

Information over phone

Viva Creations do not store or website accepts orders placed over phone. We will never ask for your credit/debit card or any other sensitive information over the phone or email.

Once you registered, Viva Creations collect basic data you shared:

You are not required to register to browse our website. However, you will be required to create an account if you wish to avail special services that registered users can enjoy, by providing us with your email address and a password. Personal information (such as name, address, mobile number, email address, billing address, shipping address and credit card information) you provide to us while creating or updating your account and at checkout on our website is stored in electronic files on our web server and our internal systems in Bangladesh.

Once you participate our promotional activities, we collect information you shared:

When you participate in a promotion or respond to one of our surveys, we may collect your name, address, mobile number and email address. We use this information to administer your participation in the promotion and, for surveys, to contact you with follow-up questions. 

Social media shared information:

You may choose to engage with our content on or through third-party social networking websites, plug-ins and applications. If you choose to do so, you may allow us to have access to certain information associated with your social media account (such as, name, username, email address, profile picture, and gender information) to receive our content or as a requirement of the operation of the website, plug-in or application. 

Viva Creations share information’s:

We use service providers to process data and online payments, deliver our products and services, host our website, send emails, run our promotions and surveys, to help us better understand your use of our website, and to improve our website. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws. These service providers are not authorized to use your information in any manner, other than in helping us to provide you with products and services or as otherwise required by the law.

Profile updating:

If anytime sooner or later you want to update your profile details that we are having, or to correct the errors in our records, please make sure us the changes. To protect your privacy, we will take necessary steps to verify your identity before granting access or making corrections. You can also easily update your account information by logging on to your Viva Creations account.

Personal details:

Your privacy is factual document which is important and a moral obligation to us. Viva Creations ensure practical administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorized access, use, modification and disclosure of personal information in our custody and control. Our measures to safeguard personal information in our custody and control include, providing access to personal information only to employees and authorized service providers who require such information for the purposes described in this privacy and security policy. To provide you with an increased level of security, online access to certain personal information may be protected with a password you create. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any case with or without unsolicited method.

Policies, those we may change:

We may periodically update this privacy policy for new, unanticipated uses not previously disclosed. Any changes made to the policy will be posted here.